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FAQs


Ametros Company FAQs →

How do I submit a receipt for a service or item related to my injury for reimbursement?

Submitting a receipt for reimbursement related to your injury requires specific documentation. The receipt must be an itemized invoice on the provider or service letterhead, including their name, address, phone, and Tax ID number. It must list the date of service (DOS), item description (procedure code), and cost.

Methods for Submitting Your Receipt

You have several options for submitting your receipt:

  • Mail:  Send it to Ametros Financial, PO Box 827, Burlington, MA 01803.
  • Email:  Forward it to support@careguard.com.
  • Fax:  Our fax number is 877-443-9344.
  • Online Portal:  Upload through portal.careguard.com for the quickest processing. 

Requirements for Reimbursement

Please ensure all proper documentation is included, and note that we reimburse only for services related to the injury and covered by Medicare. Note that co-pays are not eligible for Medicare coverage.

Important Details 

Remember, receipts must meet all requirements to ensure prompt processing and avoid delays. For further guidance, consider contacting our support team via email or telephone. 

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