The Ametros home office will be closed Christmas Eve (After 3PM EST) and Christmas Day (All Day)

FAQs


Ametros Company FAQs →

What if I need a new doctor?

Switching doctors or pharmacies using CareGuard is simple and unrestricted. You can choose any doctor or pharmacy without limitations.

Steps to Change Your Doctor

To switch your doctor or pharmacy, please contact us directly. Our Care Advocate team will then ensure that CareGuard is set up as the payor in their system for your medical bills, making your visit seamless and hassle-free.

Does My New Doctor Have to Be in Network?

No, your new healthcare provider does not need to be within our network. You have complete freedom to select any doctor or pharmacy. Our Care Advocate team is available to assist you in finding suitable options.

If you require any help in this process or in finding new healthcare providers, don't hesitate to call us. Our team is dedicated to ensuring you have the support and information you need. For detailed information and further assistance, feel free to reach out to our Care Advocate team.

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