Andrea Mills is Executive Managing Director of Webster Bank (NYSE:WBS) and President of Ametros and has built her career in the workers’ compensation industry with a mix of grit, empathy, and bold leadership. In this candid Q&A, we get to know Andrea beyond the job title; her journey, motivations, and what she wants the next generation of women in the industry to know.
You have a strong leadership presence in the workers’ comp space. How did your career in this industry begin?
Completely by chance! I applied for a sales and marketing role at a small case management company right after college in North Carolina. I didn’t know anything about workers’ comp, I just knew I wanted to learn and grow. That opportunity opened doors, and eventually I was recruited to One Call, where I really began to stretch into new roles and responsibilities.
What were some pivotal moments along your career path?
At One Call, I said “yes” to a lot of things, product leadership, P&L ownership, operations, and it helped me build confidence and range. Eventually, I joined Ametros because the mission really resonated. Supporting injured workers after settlement is incredibly meaningful work. I started in strategy, then moved into account management, and then led sales and marketing. I now serve as President of Ametros.
What accomplishment are you most proud of professionally?
Helping scale Ametros into a nationally recognized leader in post-settlement care. It’s been a team effort, but I’m proud to have contributed to the company’s growth and direction. We’ve created something truly impactful for injured individuals navigating complex healthcare and financial systems.
What drives you professionally?
My kids. Growing up in a small town, I didn’t know there were so many career paths or opportunities out there. I want my children, and others, to see that the world is much bigger than they think and that they can do anything. I’m also dyslexic, which taught me early on how to put systems in place to work through challenges. That experience shaped a lot of my drive and determination.
You’re known for mentoring others, especially women. Why is that important to you?
Because I know how isolating it can feel to be the only woman at the table. I’ve been there. And now, I want to create more seats and make sure other women feel supported. Whether it’s through our Women’s ERG at Ametros, speaker series, or informal coaching, I want women to see their value, trust their ideas, and keep speaking up, even when it’s uncomfortable.
Is there a mentorship story that stands out to you?
Yes, there’s a colleague who started in an intake role and now leads our CRM initiatives across multiple departments. I’ve loved helping her see her own leadership potential and learn how to navigate cross-functional relationships and advocate for her ideas. Watching her grow has been one of the most rewarding parts of my job.
What’s your leadership style like?
I’d say “direct, with empathy.” I’m big on execution, if we’re not moving forward, we’re not getting anything done, but I also care deeply about people. I try to lead with transparency, honesty, and support.
How do you handle setbacks or challenges?
Lots of self-reflection. I try to ask, “What am I supposed to learn here?” That mindset helps me stay grounded. I also lean on my network, people I trust who will be honest with me and help me think things through.
You’re also deeply involved in industry organizations. Can you tell us more?
Absolutely. I serve on the Advisory Board for Kids’ Chance of America, and while I don’t take full credit, I’ve helped raise awareness about the organization within Ametros. Since July 2024, our outreach has helped 17 member families connect with scholarship resources. I’m also active on the Medicare Secondary Payer Network Board and the Disability and Medical Management Board at WCRI. I believe in giving back to the industry and helping it evolve.
What’s your definition of success, and has it changed over time?
Totally. Early on, it was about climbing the ladder, earning more money, and proving myself. Now, it’s about whether I enjoy what I’m doing, whether I’m making an impact, and whether I like the people I work with. Success is also how your kids show up when you’re not around. That’s a good measure of the kind of person, and leader, you’re becoming.
Last question: what advice do you give women who are earlier in their careers?
Say yes, even if you’re not 100% ready. Lean into the challenge. It’s okay to disagree, just keep showing up, sharing your perspective, and trusting that you belong.
Want to hear more from Andrea? Follow her leadership journey at www.ametros.com or connect with her on LinkedIn.
